Privacy Policy
HaDa Detailing ("HaDa Detailing", "we", "us" or "our") is a mobile car detailing business based in Nundah, Brisbane, Queensland, Australia. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit hadadetail.com, contact us, book our services, or when we use our internal HaDa Detailing application to access Google services.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Information we collect
Information you give us
When you send an enquiry, request a quote, make a booking, call or message us, we may collect:
- your name;
- phone number and email address;
- the address or suburb where you would like the service performed;
- vehicle details (such as vehicle type, make and model);
- the service you are interested in and any message or photos you send us.
Information collected automatically
When you visit our website, we and our service providers may automatically collect technical information such as your IP address, browser type, device type, pages visited, the website that referred you, and the date and time of your visit. This is collected using cookies and similar technologies, including Google Tag Manager, Google Analytics and Google Ads conversion tracking.
2. How we use your information
We use personal information to:
- respond to your enquiries and provide quotes;
- schedule, perform and follow up on detailing services;
- communicate with you about your booking, including reminders;
- improve our website, services and customer experience;
- measure the performance of our advertising;
- comply with our legal obligations.
We do not sell your personal information.
3. Our internal application and Google user data
HaDa Detailing operates an internal-use application (the "HaDa Detailing app") that connects to the Google Ads API using Google OAuth. This application is used only by HaDa Detailing staff to manage and report on HaDa Detailing's own Google Ads advertising accounts. It is not offered to the public or to other businesses.
What Google user data we access
When an authorised HaDa Detailing staff member signs in with their Google account and grants permission, the application requests the Google Ads scope (https://www.googleapis.com/auth/adwords). With this permission, the application can access data in the Google Ads accounts that the signed-in user is authorised to manage, including:
- Google Ads account IDs and account settings;
- campaign, ad group, ad and keyword information;
- advertising performance metrics such as impressions, clicks, cost and conversions.
The application does not access Gmail, Google Drive, contacts, calendar or any other Google account data.
How we use Google user data
Google Ads data accessed through the application is used only to:
- view and analyse the performance of HaDa Detailing's own advertising campaigns;
- prepare internal performance reports;
- make and implement decisions about HaDa Detailing's own campaigns, budgets and keywords.
To produce reports and analysis, the application may pass Google Ads data to an AI assistant service (Anthropic's Claude) acting on our instructions. This processing happens only to provide the features described above for HaDa Detailing.
How we share Google user data
We do not sell, rent or transfer Google user data to third parties, and we do not use it for advertising to individuals. Google user data is shared only with service providers that are necessary to operate the application as described above, or where required by law.
Storage, security and retention
OAuth credentials are stored securely on a HaDa Detailing computer and are never shared publicly. Google Ads data is retrieved on demand and is not stored in a separate database beyond what is needed to prepare a report. You can revoke the application's access at any time at myaccount.google.com/permissions. If access is revoked, the application can no longer retrieve any data, and we will delete stored credentials on request.
Limited Use
HaDa Detailing's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
4. Cookies and analytics
Our website uses cookies and similar technologies provided by Google (including Google Analytics and Google Ads) to understand how visitors use the site and to measure the effectiveness of our advertising. You can control cookies through your browser settings, and you can learn how Google uses data at policies.google.com/technologies/partner-sites. You can opt out of Google Analytics using the Google Analytics opt-out browser add-on.
5. Who we share information with
We may share personal information with trusted service providers who help us run our business, such as website hosting, email, booking, payment and analytics providers. These providers may only use the information to perform services for us. We may also disclose information if required or authorised by law.
Some of our service providers (including Google and Anthropic) may store or process information outside Australia, including in the United States.
6. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep personal information only for as long as it is needed for the purposes described in this policy or as required by law, after which it is securely deleted or de-identified.
7. Access, correction and deletion
You may ask to access or correct the personal information we hold about you, or ask us to delete it, by contacting us using the details below. We will respond within a reasonable time.
8. Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Children
Our services are intended for adults. We do not knowingly collect personal information from children under 18.
10. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
11. Contact us
HaDa Detailing
Nundah, Brisbane, QLD, Australia
Email: hadadetail@gmail.com
Phone: 0401 735 694